Payment Info:
• We now accept PayPal in AUD, as well as Visa/MasterCard. We do not accept money orders / cheques at this time
• You will receive an email to confirm your purchase and another email confirming shipping.
• We only ship to selected international territories, which includes North America, most of Europe and parts of Asia. All shipping addresses are subject to verification.
• All orders charged in Australian dollars. Your credit card provider will refer it back to your country of currency.
• Exchange rates the world over differ. Our prices are a guide only.
• Invoices are sent with merchandise unless we are instructed otherwise.• If you live in Australia 10% of the total purchase cost will be added to your total for GST (General Services Tax)
• The shipping & handling charges will be added automatically before you complete your order so you can see what they will be before finalizing it

International orders:
• Please be aware that you may be subject to customs/duty fees in your country. We always write the correct total of your purchase on the customs docket.

Return Policy:
• Sizes between items can vary - please check the measurement first. We measure shirts etc from the bottom of each armpit section across the front chest of the shirt. Sizings can vary slightly from our manufacturers so the measurement provided is a guide only.
• Items may be returned within 14 days of shipment for exchange. Your purchases will not be refunded, but you can exchange for any other item in the store.
• The pictures posted on our site may vary from the exact item you receive (unless it's a one-off item collectable). When we have multiples of the same item, we only post a picture of one. Pictures should only be used as a guide only.
• If you have any questions please feel free to e-mail us about them before making your purchase.

FAQ's:
Q: If I purchase a shirt that doesn’t fit, can I return it?
A: Yes you can. Simply return to PO Box 2113 Fitzroy 3065. Include inside the envelope the Invoice that was sent to you, and your request. We’ll then send out the new item to you.

Q: I haven’t received my order yet, Can you track it?
A: Orders are usually shipped on Mondays and Thursdays, and take between 1-10 days (sometimes more for overseas), it depends on where you live. If you are worried about where your order is we can tell you the date it was shipped and work out if you should have received it yet. Simply email shop@thelivingend.com and where possible include your Order number and the full name it was purchased under.

Q: I don’t have a credit card or a PayPal account, can I still order?
A: Only if you are an Australian resident. Contact shop@thelivingend.com include in the email the items and quantities you wish to purchase and we’ll then notify you what to do. Due to security though, all orders are online or by mail order ONLY.

Q: Can I get my items signed?
A: We wish we could help you all out and get the boys to sign everything, but unfortunately, there are just not enough hours in the day!! We did have them come in and sign a bunch of the posters though, so you can purchase those.

Q: If the size doesn’t appear in the drop down menu, does that mean it’s no longer available?
A: That’s correct, and we won’t be getting it back in. Most of the shirts are tour stock that we don’t get again, so once it’s gone, it’s GONE!

Q: Are the items online available anywhere else?
A: Only at shows at this stage, we’re working at getting retailers to get our gear out there, so if you want to see a TLE shirt in your favourite music shop or cool clothing store, tell them to contact shop@thelivingend.com

Q: Do you have the back catalogue available?
A: All the CDs, DVDs, Vinyl, and cassettes that we have left are up online. If you are chasing an old single, or a special pressing, we no longer have any left!! The only option is hunting through specialty CD stores, or trying your luck on EBay or the TLE Forum. GOOD LUCK!!!

Q: Can I request something that I think you guys should sell?
A: Sure, we’re always open to hearing what you might like to see on the store or for sale at shows. New Items usually only come up when we’re touring though, so don’t be disappointed if we can’t get what you want.

Q: I didn’t put the right address on my order, what should I do?
A: No problem, just email shop@thelivingend.com with your correct address and include your order number.

Q: How do I find out how much shipping will cost for the items I want to buy?
A: When processing your order online, the shipping costs are calculated as you go. Before confirming your order you will be told the breakdown of all costs, including shipping.

Please also note:
The currency is in AUD and so is the postage. The US/UK etc rates are just an approximation.
Also, cards charged in AUD and exchange rate will be whatever your card says
AND you may be charged duty/taxes, particularly in Europe